Help and Support

Here we've listed solutions to common issues and questions here.

Can I import my existing records from other platforms?

Yes, we can help you bulk import any existing records, sightings or observations you may have recorded on other platforms.

Records that are bulk imported into NatureMapr will need to be re-identified through our expert moderator workflow.

This ensures that the data meets the standards required by our downstream data partners and can be used to contribute to decision making.

Please contact us and we'll be able to assist.

Taxonomy Update error (app):

1. Ensure you have the latest version of NatureMapr installed (4.3.1).

2. Log out and log back in.

3. Try to upload from a different internet connection e.g. cellular 4G or wifi.

Upload error (app):

1. Ensure you have the latest version of NatureMapr installed (4.3.1).

2. Log out and log back in.

3. Try to upload from a different internet connection e.g. cellular 4G or wifi.

4. If you are trying to upload from a device with corporate mangement software installed; 'Microsoft Intune' or 'Mircosoft Company Portal' this can block uploads of photos - this issue is currently being resolved*

Delete an unwanted Sighting (app):

1. Hold down on the sighting and the delete button will appear.

Missing Geodata (photo location):

1. To ensure that your photo contains the appropriate geodata upload them to this EXIF viewer.

Still having issues?

If you're still experiencing issues please contact us.

Contact us